Question 1

How can I add money with a card?

Accepted Answer

Debit Card Requirements Accepted Cards: We currently accept only debit cards for account top-ups Issuance Criteria: Your debit card must be issued by a bank within the European Economic Area (EEA) Card ownership: The name on your debit card must match the name registered on your Deblock account. Top-Up Transactions Currency: At this initial stage, we are accepting top-ups in EUR (Euro) only 💶 Minimum Amount: The minimum amount for a single top-up by card is €50.00 Maximum Amount: We offer flexibility in top-up amounts with no maximum limit Fees: A nominal fee of 0.5% is applied to each card top-up transaction ​

Question 2

How do I buy Deblock NFT?

Accepted Answer

💳 Buy cryptocurrencies via the Deblock app. 🔄 Transfer those funds to a compatible wallet like MetaMask so you can purchase it. Once you've acquired the NFT, 📤 transfer it to your Ethereum Deblock address to take full advantage of the benefits offered in the app, such as: 🎁 Rewards ⭐ Premium options 🛡️ Access to the Native Plan

Question 3

WHAT FEES WILL I PAY WHEN I USE METAMASK CARD?

Accepted Answer

When making a purchase, your MetaMask card instantly converts tokens into the local currency. These conversion rates are calculated at the time of transaction. You will also be charged a minimal fee for each transaction. Please see the fees table here.

Question 4

How do I manage my wallet’s encryption key?

Accepted Answer

The encryption key gives you access to your Deblock wallet within our application. When you created your account, you received it directly by email. This email contains as subject: Your encryption key - DO NOT DELETE! If you can't find your email, you can resend it by going to the application: 🏠 Go to the home tab 👤 Click on your profile photo in the top left-hand corner 🔑 Go to Crypto 🔄 Click on Resend encryption key and follow the steps carefully.

Question 5

Is my crypto safe?

Accepted Answer

How do we protect your crypto? Deblock offers a non-custodial crypto wallet, which means that we won’t hold or store your crypto-assets. Instead, you will have complete control and ownership of your funds at all times. This also means that even if Deblock were to disappear, your cryptocurrencies would still be accessible and under your control To ensure compliance with AML directives, Deblock will monitor all on-chain transactions associated with your wallet. While we can’t restrict deposits of any compatible crypto-assets, we reserve the right to reject an off-ramping request if the assets were acquired or used through illegal means.

DEBLOCK CARD (NATIVE)

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