Question 1

WHERE CAN I OPEN A ZEN PERSONAL ACCOUNT?

Accepted Answer

Wondering if you can open a ZEN Personal account, or which documents you can use for verification? Here’s the full list of supported countries and documents. It helps you save time and ensures your registration goes smoothly. The accepted identity documents depend on your nationality. If your document or country isn’t listed yet, it means we can’t open an account for you right now. We’re expanding the list regularly, so check back soon to see if your country has been added. https://ask.zen.com/hc/en-us/articles/10955956082076-Where-can-I-open-a-ZEN-Personal-account

Question 2

WHAT IS A ZEN PRO CARD?

Accepted Answer

A ZEN PRO Card is a payment card that gives you access to extra benefits when you pay and shop, while keeping everyday payments simple. You can use the ZEN PRO Card for in-store payments, online purchases, and professional or private expenses. Who can get a ZEN PRO Card? The ZEN PRO Card is available for: Individual ZEN accounts If you are subscribed to the Pro plan. If you do not see the ZEN PRO Card in the app, check that your plan is set to Pro. Business ZEN accounts For business clients who have permission to order cards.

Question 3

WHAT IS A ZEN BASIC CARD?

Accepted Answer

A ZEN Basic Card (sometimes called a ZEN Standard Card) is a payment card for everyday spending. It lets you pay and shop with your ZEN account and gives you access to standard ZEN.COM benefits when you have an active paid plan. Who can get a ZEN Basic Card? The ZEN Basic Card is available for: Individual ZEN accounts Available to individual clients who have permission to order cards. Business ZEN accounts Available to business clients who have permission to order cards. To learn how to order a card, see How to order a physical ZEN Card. What benefits do I get with a ZEN Basic Card? The ZEN Basic Card gives you additional benefits if you have an active paid ZEN Subscription Plan (Gold, Platinum, Pro, Smart [Business], or Enterprise [Business]).

Question 4

WHAT BENEFITS DO I GET WHEN I USE A ZEN CARD?

Accepted Answer

Using a ZEN Card gives you more flexibility when you pay, shop, or manage money. You can spend in multiple currencies, earn cashback, and get extra protection for your purchases, all in the ZEN.COM app. What you get with a ZEN Card Pay and manage money in multiple currencies You can hold and exchange different currencies in your ZEN account, often without extra exchange fees, depending on your plan. This makes everyday payments and travel simpler. See: How to exchange currency in the ZEN.COM app Easy top-ups and transfers You can add money to your account and send it in several ways, depending on what’s most convenient for you. See: How to top up your ZEN account, How to transfer money from your ZEN account Instant Cashback and shopping deals When you pay with your ZEN Card, you can get Instant Cashback and access exclusive e-commerce offers, depending on your plan and the merchant. See: How does Instant Cashback work? Shopping protection with ZEN Care (paid plans) If something goes wrong with a purchase, ZEN Care can help. This includes support with refunds, returns, and card transaction issues, so you don’t have to handle everything on your own. See: How to get help with a purchase using ZEN Care Shopping Protection Extended Warranty for electronics (paid plans) For eligible electronics, ZEN can extend the manufacturer’s warranty by one year. This gives you extra peace of mind after the original warranty ends. See: How does 1 year of ZEN Extended Warranty work? Manage everything in one place All these benefits are available in the ZEN.COM app. You can check your cards, payments, rewards, and protection features in one place, whenever you need them.

Detail	FREE	GOLD	PLATINUM	PRO	SMART/BUSINESS	ENTERPRISE/BUSINESS
W BONUS	NONE	NONE	NONE	NONE	NONE	NONE
REG FEE / REQ	FREE	€0.90/MO	€6.90/MO	€6.90/MO	€25/MO	€100/MO
CASHBACK	YES	YES	YES	YES	YES	YES
NEED KYC	YES	YES	YES	YES	YES	YES
FX FEE	0.50%	0.20%	0%	0%	0.50%	0%
APR / YIELD	NO	NO	NO	NO	NO	NO
CARD TYPE	VIRTUAL AND PHYSICAL CARD	VIRTUAL AND PHYSICAL CARD	VIRTUAL AND PHYSICAL CARD	VIRTUAL AND PHYSICAL CARD	VIRTUAL AND PHYSICAL CARD	VIRTUAL AND PHYSICAL CARD
CARD NETWORK	mastercard, Mastercard	mastercard, Mastercard	mastercard, Mastercard	mastercard, Mastercard	mastercard, Mastercard	mastercard, Mastercard
BLOCKCHAIN	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More	ethereum, ETHEREUM, bitcoin, BITCOIN, solana, SOLANA, cardano, CARDANO, More
REGION	USA, EU, UK, GLOBAL	USA, EU, UK, GLOBAL	USA, EU, UK, GLOBAL	USA, EU, UK, GLOBAL	USA, EU, UK, GLOBAL	USA, EU, UK, GLOBAL
WALLET TYPE	CUSTODIAL	CUSTODIAL	CUSTODIAL	CUSTODIAL	CUSTODIAL	CUSTODIAL
MOBILE PAY	YES	YES	YES	YES	YES	YES
BANK TRANSFER	YES	YES	YES	YES	YES	YES
ATM LIMIT	€2,000	€2,000	€2,000	€2,000	€2,000	€2,000
DAILY LIMIT	€30,000	€30,000	€30,000	€30,000	€30,000	€30,000

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